Armstrong's Insurance Brokers

How reliable support and the right advice assisted this local insurance broker to grow and thrive in a highly-competitive industry.

Telephone 03 6331 5455
Key contact Hayden Armstrong

Armstrong’s Insurance Brokers are one of Tasmania’s leading insurance brokers, offering insurance solutions to businesses and individuals throughout Tasmania with a focus on delivering the best advice, solutions and services to meet all client’s insurance needs.  Armstrong’s Insurance Brokers are part of the Steadfast Network and employ approximately 20 people in Hobart and Launceston.

With the increase of insurance services being delivered online, Armstrong’s Insurance Brokers require strategic advice and business it support to assist them to improve service delivery in an increasingly competitive market.

Topics: Hardware, IT Support Contracts, Central Point of Contact, Strategic Technology Planning, Security, Backup & Disaster Recovery, Server Maintenance

Recent Technology Goals for Armstrong’s Insurance Brokers:

  • 1Provide strategic guidance to assist in excelling in the delivery of insurance services to clients

  • 2Manage external IT providers to save time and improve outcomes

  • 3Provide reliable, consistent support that enables Armstrong’s Insurance Brokers to focus on service delivery

Major Issues

The major technology issues that Armstrong’s Insurance Brokers have faced in recent times have been:

  1. Management of Technology Providers. Management of external technology providers (including a legacy industry-specific software platform and telecommunications providers) was becoming time-consuming and a risk to the organisation;
  2. Reliable IT Support. Requiring reliable, consistent technical support to avoid costly downtime;
  3. Costly Hardware Upgrades. Replacing their server with something that would suit their requirements for the next 3-5 years;
  4. Migrating to the NBN. Migrating to the NBN and assisting them to take full advantage of its benefits; and
  5. Mobile Device Management. Due to the high reliance on mobile devices to deliver insurance solutions to clients a risk solution was required to ensure the safety of data in the event a mobile device became lost or stolen.
Photo of Ben Jones, Hayden Armstrong and Jin-oh Choi at the Official Opening for Eaglecrest Technologies business IT support Launceston

"Eaglecrest Technologies and their IT solutions have been vital to the growth of Armstrong’s Insurance Brokers."

Hayden Armstrong - Director

Solutions and Results

Over the last three years the following major solutions have been implemented for Armstrong’s Insurance Brokers.

Next Steps

Eaglecrest Technologies are continuing to work with Armstrong’s Insurance Brokers to lead them in ways they can improve their operations to improve competitiveness and profitability including exploring other cloud-based software.

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